Guide to diverting calls on iPhone, Android, and landline phones

Call diverting, also known as call forwarding, allows you to redirect incoming calls from one number to another automatically.  

If you run a business, there are a few reasons why diverting calls can be useful. For example, you might want to advertise your business with a regional or national phone number, but pick up those calls from your personal mobile number. Or, you might want support answering calls, so you divert your incoming calls to a telephone answering service. Doing this can help you maintain a professional image.  

You can also choose the conditions when you want your calls to be forwarded. ‘Unconditional forwarding’ means you want calls to always be redirected, and ‘conditional forwarding’ means you only want to forward calls when you’re busy, you don’t answer, or your phone’s switched off. 

This quick guide will show you how to set up call diverting on your iPhone, Android phone, or landline and explain how Bizik’s services can support you.  

How to divert calls on an iPhone  

You don’t need to download any apps to start diverting calls. Follow this list of steps. 

For unconditional forwarding: 

1. Go to your ‘Settings’ from your home screen. 
2. Scroll down to Phone. 
3. Under ‘Calls’, select ‘Call Forwarding’. If you can’t find this feature, type ‘Call Forwarding’ into your search bar. 
4. Toggle the switch to enable ‘Call Forwarding’. 
5. Select ‘Forward To’ and enter the phone number you want to forward calls to. This will automatically save. 
6. To disable call forwarding and take your own calls again, go back to ‘Call Forwarding’ and toggle the switch off. 

The instructions for conditional forwarding are the same as those for diverting calls on a landline. 

How to divert calls on Android 

Again, no apps are needed—just your phone’s built-in settings. These steps may vary slightly depending on your phone’s manufacturer.  

1. Go to your Settings. 
2. Search ‘Call Forwarding’ and select ‘Call Forwarding’ or the ‘Additional Settings’ option. 
3. Choose which type of forwarding you want: ‘Always forward’ (unconditional forwarding), ‘Forward when busy’, ‘Forward when unanswered’, or ‘Forward when unreachable’. 
4. Input the number you wish your calls to go to. This will automatically activate and save the setting.  
5. To disable, go back to ‘Call Forwarding’ in your settings and turn the feature off.  

You can also follow the instructions for diverting calls on a landline. 

How to divert calls on a landline telephone 

Landline phones don’t necessarily come with a customisable settings menu. Here’s how to redirect calls through a quick call – the same method also works on iPhones and Android phones. 

• To forward calls all calls, dial *21* and the phone number where calls should be forwarded, then #. 

• To forward calls when you’re engaged on another call, dial *67* and the phone number where calls should be forwarded, then #.  

• To forward any calls you don’t manage to answer within 15 seconds, dial *61* and the phone number where calls should be forwarded, then #.  

• To forward calls when your phone is switched off, dial *62* and the phone number where calls should be forwarded, then #. 

To deactivate, dial #21#, #67#, #61#, or #67#, depending on the feature you enabled. 

How Bizik can help you divert your calls 

At Bizik, we offer business telephone and personalised telephone answering services to suit your needs. Choose between three services:  

Telephone answering service

This service is perfect for businesses that already have a business phone number that they would like to keep but want some support handling phone calls. 

You can simply divert your calls from your number to Bizik, and your dedicated team of receptionists will answer your calls on your behalf.   

To set up the diversion, you’ll need to follow the instructions listed above. We’ll provide you with the phone number to divert your calls to, also known as a diversion number (DDI).  

Business telephone number service

This service is best suited for individuals who want to take their own phone calls but wish to protect their personal phone numbers. 

Choose between a regional, national or freephone phone number, and we’ll assign you one and set up the diversion from that number to your personal phone.  

This will make your business appear more established and professional, and you’ll be able to answer calls without the need to disclose your phone number publicly.   

Telephone answering & business telephone number service

This service is perfect for businesses that need a telephone number and want support answering calls.  

We’ll give you your new business phone number, which you can put on your website and publicise to customers. We’ll set up the divert so anyone who calls this number will always go through to your team of Bizik receptionists. 

The benefits of diverting calls to your Bizik team of virtual receptionists 

Our telephone answering specialists provide a personalised telephone answering service at the level you’d expect from your own reception staff. Here’s what else you’ll gain. 

1. Never miss an important call. Forwarding your calls to Bizik ensures your business is available to customers while you’re busy working. 
2. Increased productivity. When we handle your non-urgent inquiries, you can focus on higher-priority tasks, free from distractions. 
3. Improved professionalism. Bizik receptionists are trained customer service experts who know how your business runs and how you want them to answer, so they can handle inquiries quickly and effectively. 
4. Cost-efficient customer service. Hiring full-time staff to manage calls can be expensive. Our virtual receptionist service provides an affordable solution that scales with your business. 

Ready to try Bizik? 

The Bizik telephone answering service is ideal for businesses of all sizes. Whether you own a micro company with just a handful of employees or an SME with a large customer support team, let our trusted, professional, and flexible agents handle your calls and deliver impeccable service at all times. 

We’d love to talk to you about working together, and how Bizik can benefit your business. Contact us today on 020 3917 7444, or visit our main site for more information.