Ceri Henfrey is Chief Operating Officer at Bizik, responsible for delivering on the company’s ambition to become the UK’s #1 provider for Telephone Answering and Managed Live Chat. Previously, Ceri was Chief Operating Officer at Moneypenny, where she was pivotal to the company’s exponential growth. Ceri is a Fellow of the CIPD and has had a successful 30-year career in People and Customer Operations Leadership.