Customer Story

Reset Clinical

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30+
calls answered weekly
100%
customer satisfaction
£10,000's
saved on a physical receptionist

Overview

Reset Clinical was a small startup when they first implemented Bizik’s Telephone Answering Service. Natasha wanted to ensure that her customers received the best possible booking experience, whilst saving costs.

Her main focus was to ensure that her customers received a fantastic service and did not experience long wait times when trying to book in services.

Reset Clinical offers a wide range of services, including facial rejuvenation, laser therapies, and advanced skincare treatments. Combining the latest in medical technology with a personalised, patient-centered approach, Reset Medical is dedicated to delivering safe, effective, and tailored treatments that meet the unique needs of each client.

Bizik has done an exceptional job delivering great customer service to my potential new clients.

 

Unlike other telephone answering services, Bizik stuck to what they said they were going to deliver.

Natasha Williams
Founder at Reset Clinical

Why did you choose to use a Telephone Answering Service?

As a fairly new business, it was becoming too much to handle dealing with hundreds of enquiries coming in at different hours of the day. Bizik has done an exceptional job delivering great customer service to my potential new clients.

Amy called me on the off chance explaining what telephone answering is and how they can help me. I took the plunge and invested in this service so that I could focus on performing treatments, whilst offering excellent customer service to my clients. My first impressions were amazing – unlike other telephone answering services, they stuck to what they say they’re going to deliver.

Jawline Slimming

How has Bizik helped you deliver good customer service?

Good customer service is when a new enquiry is dealt with as soon as it comes in, giving the accurate advice on treatments is paramount in my industry and I feel that Bizik has certainly achieved this. Bizik has helped support my business 100%… we’ve had many new customers, the onboarding was swift and faultless and the PAs explained my services accurately, leading to a high ticket value booking.

My advice, don’t think about it [using Bizik]. Just do it!