Cookie policy

This policy is about how we use cookies on our website.

A. What is a cookie?

Cookies are small text files containing data that are downloaded to your browser or the hard drive of your computer when you visit a website. They enable a website to recognise you and your preferences. This helps us provide you with a more efficient and tailored website experience.

You can find further information about cookies and what they are used for by visiting http://www.aboutcookies.org.uk/.

B. What cookies are used on the website?

Our website uses the following types of cookies:

Strictly Necessary Cookies

These cookies are necessary for our website to function properly and are always enabled. They help with essential tasks like logging into secure areas, using a shopping cart, or accessing e-billing services. While you can disable these cookies in your browser settings, doing so may limit your ability to use some parts of our website.

Targeting Cookies

These cookies track your visits to our website, including the pages you view and the links you click. We use this information to improve our website and make the ads you see more relevant to your interests.

Analytical Cookies

These are sometimes also called performance cookies, as they are used to improve how the website works.

Analytical cookies are used to identify users of the website, recognise them, and track their movement around the website. The cookies collect information about how users use the website, so that we can ensure that they have an efficient experience.

C. What individual cookies are on the website?

We use the following  cookies:

Strictly Necessary Cookies

• The “CookieConsent” cookie from Cookiebot is used to store the user’s cookie consent preferences for the current domain. This cookie is essential for compliance and functionality and remains active for one year.
• The “test cookie” from Google checks whether the user’s browser supports cookies. It helps ensure basic functionality and expires after one day.
• HubSpot’s “cfuvid” cookie supports website performance by managing services like load balancing, content delivery, and DNS connections. This cookie is session-based (meaning it expires after one session) and is crucial for ensuring the website operates smoothly.
• The “GCLB” cookie from aplo-evnt.com is specifically designed for load balancing. It optimises the response rate between visitors and the website by distributing traffic across multiple servers. This cookie expires after one day.
• The “X-CSRF-TOKEN” cookie from aplo-evnt.com enhances browsing security by preventing cross-site request forgery attacks. It is active for the duration of a browsing session.
• The “__cf_bm” cookie distinguishes between human users and bots, ensuring valid reporting on website usage. This cookie, provided by Cloudflare, lasts for one day and is crucial for website security and analytics.

Analytical Cookies

• The “hjSession#” cookie from Hotjar collects statistical data about visitor interactions, such as the number of visits, average time spent on the website, and pages viewed. This cookie helps the website improve its usability and expires after one day.
• The “hjSessionUser#” cookie from Hotjar is used to identify users across sessions, enabling the website to gather data on visitor behaviour over time. This cookie remains active for one year.
• Hotjar’s “_hjTLDTest” cookie registers user behaviour data during a session. This information is used internally by the website operator to analyse and optimise the user experience. It expires after one session.
• The “hjActiveViewportIds” cookie from Hotjar is stored as local data and contains an ID string for the current session. It tracks which subpages a user visits and helps improve navigation by optimising the visitor’s experience. It expires after one session.
• Hotjar’s “hjViewportId” cookie saves the user’s screen size during a session. This ensures images and visual elements are displayed appropriately for the visitor’s device. It expires after one session.
• HubSpot uses the “__hssc” cookie to determine whether cookie data needs to be updated in the visitor’s browser. This cookie is short-lived and expires after one day.
• The “__hssrc” cookie from HubSpot recognises the visitor’s browser when they return to the website. This is a session-based cookie that helps provide a seamless browsing experience.
• HubSpot’s “__hstc” cookie assigns a unique ID to each session. This allows the website to collect data on user behaviour for statistical purposes. The cookie lasts for 180 days.
• The “Hubspotutk” cookie from HubSpot sets a unique session ID to track visitor behaviour and facilitate analytics. Like the “__hstc” cookie, it remains active for 180 days.

Targeting Cookies

• The “_ga” cookie from Google Analytics collects data about a visitor’s device and behaviour. It tracks users across devices and marketing channels to provide insights into visitor interactions. This cookie is active for two years.
• Google Analytics also uses the “ga#” cookie to send detailed data on visitor device usage and behaviour. It serves a similar purpose to the “_ga” cookie and expires after two years.
• The”_gcl_au” cookie from Google AdSense experiments with advertisement efficiency. It helps the service optimise ads shown to users across multiple websites and expires after three months.
• Google’s “IDE” cookie is managed by DoubleClick and is used to track user interactions with advertisements. It measures ad effectiveness and supports the delivery of targeted ads. This cookie has a lifespan of 400 days.
• The “pagead/1p-conversion/#” cookie is a pixel tracker from Google that records user actions, such as conversions, for dynamic marketing campaigns. This cookie is active only during the session and expires afterwards.
• The “pagead/1p-user-list/#” cookie from Google tracks user interest in specific products or events across websites. It facilitates advertisement measurement and the payment of referral fees. This pixel tracker works during the session and then expires.
• Google’s “times_to_show” cookie determines when and where pop-ups should be displayed on the website. It also prevents repetitive display of the same pop-ups. This cookie persists without a set expiry.
• HubSpot uses the “__ptq.gif” cookie, a pixel tracker, to collect data about a visitor’s device and behaviour. It tracks users across multiple devices and marketing channels during a session, after which it expires.
• Microsoft’s “_uetsid” cookie tracks visitor activity across websites to display relevant ads. It also prevents overexposure to the same advertisement. This cookie expires in one day.
• The “_uetsid_exp” cookie from Microsoft stores the expiration date of the corresponding “_uetsid” cookie. It persists without a set expiry.
• The “_uetvid” cookie from Microsoft tracks visitor preferences across websites to display tailored advertisements. This cookie is valid for one year.
• Microsoft’s “_uetvid_exp” cookie records the expiration date of the “_uetvid” cookie and persists without a set expiry.
• The “MUID” cookie from Microsoft serves as a unique user identifier across multiple Microsoft domains. It tracks user activity for ad personalisation and lasts for one year.
• The “SNID” cookie from snid.snitcher.com tracks individual sessions and compiles statistical data for multiple visits. This information can also be used to generate leads for marketing purposes. It expires after 400 days.
• The “Snidsessid” cookie from snid.snitcher.com tracks individual sessions for similar statistical purposes. This is a session-based cookie.

Unclassified Cookies

• The “_leadgenie_session” from aplo-evnt.com maintains login states and creates sessions. It expires after one session.
• The “apolloAnonId” cookie from assets.apollo.io is used to store anonymous user data persistently, though its specific purpose is pending classification.
• The “eventQueue” cookie from assets.apollo.io is also classified as persistent and is pending more specific information about its use.
• The “BizikHistoryPending” cookie expires after one year. It is likely used by Google to track long-term user activity or history on the website. This may include remembering past interactions, such as chat sessions or calls, to personalise the user experience on repeat visits.
• The “BizikRefPending” cookie expires after one day. It is likely used by Google to track the referring source of a user for short-term analytics or attribution. For example, it may help identify which campaign, website, or link directed the user to the site.
• The “BizikUserAliasPending” cookie expired after one year. This cookie is likely used by Google to store an alias or anonymised identifier for a user. It likely supports continuity across sessions without revealing personal information and may be used for features like chat history or retaining user preferences.
• The “BizikVisitPending” cookie is a session-based cookie (expiring after one session) that is likely used by Google to track data specific to a user’s session. This may include current activity, pages viewed, or temporary preferences. The cookie is deleted when the browser is closed and is likely used for real-time functionalities like chat management or user support.

Please see below links to relevant third-party privacy policies for your information:

• Cookiebot: https://www.cookiebot.com/en/privacy-policy/
• Google: https://business.safety.google/privacy/
• HubSpot: https://legal.hubspot.com/privacy-policy
• Hotjar: https://www.hotjar.com/legal/policies/privacy/
• Microsoft: https://www.microsoft.com/en-US/privacy/privacystatement

D. Do I have to accept the cookies?

No, you don’t have to accept them. You can reject these cookies using the cookie banner or your browser settings.

To opt out of being tracked by Google Analytics across all websites, you can also visit http://tools.google.com/dlpage/gaoptout.

If you wish to disable cookies in your browser settings, the following links contain instructions on how to do this:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

Please note that if you do decline cookies, you may not be able to access some parts of our website.

E. I have some questions, who can I speak to?

If you have any questions or concerns about this policy or our use of cookies, please email us at enquiries@bizik.co.uk.